Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Rates & Delivery Estimates
| Region | Estimated Delivery | Notes |
|---|---|---|
| Hong Kong | 2–4 business days | Standard rates apply |
| China Mainland | 3–7 business days | Standard rates apply |
| European Union | 7–14 business days | Standard rates apply |
| United States | 7–10 business days | Standard rates apply |
| United Kingdom | 7–12 business days | Standard rates apply |
| Japan | 5–10 business days | Standard rates apply |
Customs & Import Duties For international orders, customs fees and import duties may apply and are the responsibility of the customer. We are not responsible for delays caused by customs clearance.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number.
Lost or Delayed Shipments If your order has not arrived within the estimated timeframe, please contact us at [your contact email].